Delivery & Returns 

Shipping & processing

• All Lily & Kate Jewellery pieces are handmade to order and shipped from Sydney, Australia via Australia Post.
• As each piece is crafted with love and care, please allow 1-3 business days for production before shipment.
• Once your order has been dispatched, you will receive an email with tracking details.
• If you need your order urgently, please email us at hello@lilyandkatejewellery.com, and we will do our best to get it to you as quickly as possible.

 

National orders (Australia)

• Standard Shipping (2-7 business days) - $10.50
• Express Shipping (1-3 business days) - $14.10
• Free Express Shipping on orders over - $99

 

International orders

• All prices on our website are in Australian Dollars (AUD).
• Flat rate international shipping via Australia Post is $30 AUD (includes tracking).
• Duties and taxes are not included at checkout. Please check your country’s government website for more information.
• Please allow 10-15 business days for international delivery.

 

Returns & exchanges

• We want you to love your jewellery, but if your item is faulty, please email us at hello@lilyandkatejewellery.com so we can assist you.

 

Return Policy

• Items may be returned or exchanged within 14 days of purchase with valid proof of purchase.
• Items must be in original condition with no signs of wear or damage.
• Items must be returned in their original packaging by mail.
• All items will be quality checked upon return. Refund approval is at the discretion of Lily & Kate Jewellery.

 

Important notes

• Change of mind returns: Shipping costs are non-refundable.
• Pierced earrings & gift cards: Non-refundable and non-exchangeable due to hygiene reasons.
• Return postage is at the buyer’s expense, and items must be securely packaged to prevent damage in transit. Lily & Kate Jewellery is not responsible for lost or damaged return items.
• For any questions about returns or exchanges, please contact us at hello@lilyandkatejewellery.com.