FAQ – Need a hand? We’re here to help!
PRODUCT MATERIALS
14k gold filled jewellery is a fantastic choice if you love high quality, durable pieces without the hefty price tag of solid gold. It is made by bonding a thick layer of genuine 14k gold to a base metal (like brass or copper) using heat and pressure. This creates a strong, long-lasting finish that is far more durable than gold-plated jewellery. Thanks to its thicker gold layer, gold filled jewellery holds its colour beautifully, resists tarnishing, and is made to last.
The key difference is the thickness of the gold layer. Gold filled jewellery has a layer of solid gold that’s about 100 times thicker than typical gold-plated jewellery. That means it lasts longer, holds up better to daily wear, and gives you that gorgeous gold look for years to come.
Absolutely! Here’s why:
- Thicker gold layer – It makes up about 5% of the piece’s weight, so it is far more durable than gold plated or gold vermeil jewellery.
- Long lasting – It resists tarnishing, fading, and scratching, so you can wear it daily with confidence.
- Affordable luxury – You get the rich look and feel of solid gold without the high price tag.
The silver hardware we use is all sterling silver, which is 92.5% pure silver—the highest standard for jewellery. It is strong, durable, and has a beautiful shine, making it the perfect choice for pieces that stand the test of time.
PRODUCT CARE
A little love goes a long way in keeping your jewellery looking gorgeous! Here are our top tips:
- Avoid contact with lotions, perfumes, and harsh chemicals.
- Store your pieces separately in the pouch or box they came in.
- Keep your jewellery away from direct sunlight and in a cool, dry place.
To clean, gently polish with a jewellery cloth to restore shine. - While 14k gold filled and sterling silver are water-resistant, we recommend removing them before swimming or showering to keep them looking their best.
A simple jewellery polishing cloth works wonders! Just give your pieces a gentle rub.
Yes! We love creating one-of-a-kind pieces. Whether you would like a custom design or a tweak to an existing piece, email us at hello@lilyandkatejewellery.com, and let us bring your vision to life!
Absolutely yes! Lily & Kate Jewellery gift vouchers make a thoughtful gift for a loved one, and allow them to choose their own special piece of jewellery.
Click here to purchase a voucher.
OUR BRAND
Of course! We are happy to help. Just send us an email at hello@lilyandkatejewellery.com or drop us a DM on Instagram.
Yes! We are proudly Australian-owned and operated. Every piece is designed and ethically handmade in Sydney, using high-quality materials sourced from around the world.
PAYMENT
We offer a range of easy payment options including:
- Credit Card
- PayPal
- Afterpay
- Shop Pay
- Apple Pay
Simply choose your preferred option at checkout.
At checkout, you will see a field labelled ‘Discount code or gift card’. Just enter your code, hit ‘Apply’, and watch your total update!
SHIPPING
We ship all orders via Australia Post to ensure reliable and timely delivery.
- Standard Shipping in Australia is $10.50 (2-7 business days)
- Express Shipping in Australia $14.10 (1-3 business days)
- Overseas Shipping has a flat rate of $30
Please note: Delivery times are estimates, and you can track your order via the Australia Post website or app.
Yes! We offer free express shipping within Australia on orders over $99. The discount applies automatically at checkout.
Yes, we sure do!
We ship to all countries Australia Post delivers to including the USA, UK, Europe, and Asia.
RETURNS
We want you to be happy with your jewellery! We offer returns or exchanges within 14 days of purchase with a valid proof of purchase.
For hygiene reasons, we do not accept returns or exchanges on pierced earrings.
Gift cards are also non-refundable.
For more details, check out our Returns & Refunds Policy.
All pieces at Lily & Kate Jewellery are quality controlled, however sometimes faults can slip through. If you have received a faulty product, please email us at hello@lilyandkatejewellery.com
If an item is deemed faulty, we will cover all postage costs to return the item to us and will replace it with an identical item whenever possible.
- We are here to help! Reach out to us at hello@lilyandkatejewellery.com, and we will get back to you as soon as possible.