Privacy Policy

Effective Date: 18/3/25

At Lily & Kate Jewellery, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data when you interact with our website and services.

 

1. Information we collect

When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order history and preferences

We do not collect or store credit card details. All payments are processed securely via third-party payment providers such as PayPal, Afterpay, Apple Pay, and credit card processors.

 

2. How we use your information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you regarding your purchase, shipping, or customer service inquiries
• Provide updates about promotions, new products, or special offers (only if you have subscribed)
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

 

3. Sharing your information

We respect your privacy and do not sell, rent, loan, or trade your personal information to third parties. However, we may share your details with:

• Shipping and logistics partners to ensure order delivery
• Payment processors to securely complete transactions
• Marketing and analytics providers to improve our customer experience (only non-identifiable data)
• Legal or regulatory authorities if required by law

 

4. Data protection & security

• We take reasonable precautions to ensure your personal information is secure and protected from unauthorized access, misuse, loss, or disclosure. Our website uses SSL encryption to safeguard data during transactions.

 

5. Cookies & tracking technologies

• Our website may use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage cookie preferences through your browser settings.

 

6. Your rights & choices

You have the right to:

• Access, update, or request deletion of your personal data
• Unsubscribe from marketing communications at any time
• Request information on how your data is used and stored
• To exercise your rights or request changes, please contact us at hello@lilyandkatejewellery.com.

 

7. Policy updates

• This Privacy Policy may be updated from time to time. Any changes will be posted on this page, and by continuing to use our website, you accept the revised terms.
• For any privacy-related concerns, feel free to reach out at hello@lilyandkatejewellery.com.